FAQ

Q: What Does Shipping Cost?

• order total up to $35 = $7.99
• order total $35 to $75 = $9.50
• order total $75 to $150 = $10.99
• order total $150 to $500 = $12.50
• Free Shipping if order $500 or greater

• 2nd Day Air = $34.95
• Next Day Air = $64.95

• order total up to $35 = $23.99
• order total $35 to $75 = $25.99
• order total $75 to $150 = $27.99
• order total $150 and up = $29.99

Q: How do I check the status of my order?

A: Upon placing your order, please allow 1 business day to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

Q: How long does shipping take?

A: Our warehouses are located around the world. All orders should ship the same or next business depending on the time received.

Q: Do you ship Internationally?

A: Yes! but limited to the United States (USA) and Canada.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: How do I order on your website?

A: Simply find the product you want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does Specialty Alarms provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Q: Do you offer a refund if there is a problem with the product?

A: Absolutely! We offer a full refund on your order if you the product is defective or has never been opened. Simply visit our refund policy page for complete details. If you have any additional questions that has not been addressed in our FAQ. Please contact us at contact@ezcyberquest.com and we will get back to you as soon as possible.